How to Place a Custom Order

Placing a Custom Order is Easy

STANDARD SERVICE

1. Call or email for a quote

We’ll let you know how much your job will cost and how long we think it will take to complete. If you’d like we can even do a FREE digital proof for you so you know it’s exactly what you want

2. Schedule a drop-off

We’re open by appointment only, however, we try to be available daily. Call ahead to schedule an appointment. 304-554-9889.

3. Get a call when it’s ready

When you’re all set we’ll give you a call and let you know the work has been finished. Most orders take 3-5 days. You can pick it up or we can ship it back to you!

NEXT-DAY SERVICE

1. Call Ahead

Need your item in a hurry? Most typical small scale jobs are eligible for next day service. Since same or next day jobs require immediate attention, please call ahead to confirm we have availability. 

2. Get it D-O-N-E Done.

Drop your item off at your earliest convenience. We’ try our best to pull off a miracle, but keep in mind most next day orders must come in before 2:00 pm. Ask if your item is eligible for “while you wait”.

3. Rush Fee

Since same day jobs disrupt the timing of other jobs. We typically charge a $15.00 SDS Fee for jobs that must be done the same or next day. 

MAIL ORDER

1. Get a quote

Can’t make it in, ever? No sweat. Call or email us to get a quote. Make sure to look out for the follow up digital proof – required for all mail order jobs to begin production.

2. Mail it

Drop your item in the mail,:

Light Source Engraving

2397 Stevens Run Rd

Mt. Clare, WV 26408

3. Pay your invoice

Your invoice is due before we ship your item back, so make sure to take care of that when you get it so we can get your stuff right back to you. All mail is sent USPS Priority Mail and you’ll see a line item for the shipping costs on your invoice.